Remote-First Implementation Specialist I

Affirm, Inc.; Chicago (IL); Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking an Implementation Support Specialist I to partner with retail teams during integration, troubleshoot account issues, and create scalable processes.

The role requires strong technical and communication skills and collaboration with engineering and merchant operations to ensure successful deployments. This remote-first position within the United States emphasizes cross-functional coordination, documentation, and continuous improvement of integration workflows, with a focus

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in Tech, eCommerce, SaaS or similar roles.
• Proven written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources.
• Ability to manage multiple assignments independently and drive projects to completion with attention to detail.

Responsibilities

• Provide exemplary support to merchant partners on topics including marketing, accounting workflows, implementation guidance and troubleshooting.
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross-functional workflows.
• Provide product feedback to improve product performance and features.

Skills

Written communication

Project management

Communication

Technical skills

Education

Bachelor’s degree

Tools

HTML

JavaScript

APIs

Job description

Affirm, Inc. is seeking an Implementation Support Specialist I to partner with retail teams during integration, troubleshoot account issues, and create scalable processes.

The role requires strong technical and communication skills and collaboration with engineering and merchant operations to ensure successful deployments. This remote-first position within the United States emphasizes cross-functional coordination, documentation, and continuous improvement of integration workflows, with a focus