Remote FINRA-Licensed Insurance Support Specialist

DXC Technology; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company-provided home-office equipment

Remote work in the United States

Job summary

DXC Technology seeks a FINRA-licensed Registered Representative to join our US-based customer service team in a remote capacity. You will handle complex inquiries, account maintenance, and FINRA-regulated transactions with a focus on accuracy and compliance for life insurance and investment products.

The position offers a remote work arrangement within the United States, company-provided equipment, and a standard Monday–Friday schedule.

Qualifications

• Minimum 2 years of customer service experience in a call center environment.
• Life insurance experience is required.
• FINRA Series 6 or Series 7 license required at the time of hire (or within the 2-year window) and in good standing.

Responsibilities

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or escalation.
• Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.
• Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.
• Process and distribute incoming and outgoing mail for multiple clients per SLAs.
• Conduct data entry and document matching to maintain accurate customer account information.
• Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.
• Support escalation management and service recovery activities for complex client cases.
• Assist with Voice of the Customer feedback reviews and remediation actions.
• Contribute to continuous improvement initiatives to increase efficiency and service quality.

Skills

Customer service

Life insurance experience

FINRA license

Education

High school diploma or GED

Tools

Phone systems

Help desk software

Document processing tools

Job description

DXC Technology seeks a FINRA-licensed Registered Representative to join our US-based customer service team in a remote capacity. You will handle complex inquiries, account maintenance, and FINRA-regulated transactions with a focus on accuracy and compliance for life insurance and investment products.

The position offers a remote work arrangement within the United States, company-provided equipment, and a standard Monday–Friday schedule.