Insurance Operations Analyst I (Remote)

1208 FSG - Cybertek Corp.; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Job summary

DXC Technology is recruiting for a remote position within the United States to support annuity contract holders. The role focuses on responding to inquiries, explaining policy provisions, and processing contract-related requests with accuracy and care.

The ideal candidate has solid customer service experience in life insurance, strong communication skills, and the ability to work effectively in a fast-paced environment while maintaining high professional standards.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, client-focused environment.
• Demonstrated teamwork and collaboration across multiple internal groups.
• Strong analytical and numerical problem-solving abilities.
• Proficient in basic math and data interpretation.

Responsibilities

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc.
• Process transactions and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients.
• Support special campaigns as needed, or if solicited by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills.
• Identify quality and training opportunities. Effectively and professionally communicate procedures and coaching opportunities to peers. Participate in process improvement projects and data analysis.

Skills

Excellent communication

Strong written communication

Teamwork

Analytical skills

Math proficiency

Education

High school diploma

Tools

Computer literacy

Job description

DXC Technology is recruiting for a remote position within the United States to support annuity contract holders. The role focuses on responding to inquiries, explaining policy provisions, and processing contract-related requests with accuracy and care.

The ideal candidate has solid customer service experience in life insurance, strong communication skills, and the ability to work effectively in a fast-paced environment while maintaining high professional standards.