Remote Accounting & Bookkeeping Support Specialist

Alorica Inc.; United States; Remote; USD 32,000 - 50,000; Full time

Job summary

Alorica Inc. is hiring a remote, full-time customer support specialist to assist clients from home in the United States. You will guide customers through questions, document interactions, and maintain accurate records while offering value through recommended services.

The role requires strong communication, problem-solving skills, and basic accounting exposure, with QuickBooks experience highly preferred. A stable home office setup and reliable internet are essential.

Qualifications

• High school diploma or GED with 6 months to 1 year of customer service and accounting-, bookkeeping-, or payroll-related experience.
• Experience with QuickBooks preferred.
• QuickBooks certification a plus.
• Ability to work from a private home office and use company-issued equipment.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Accounting exposure

Tools

QuickBooks

CRM systems

Job description

Alorica Inc. is hiring a remote, full-time customer support specialist to assist clients from home in the United States. You will guide customers through questions, document interactions, and maintain accurate records while offering value through recommended services.

The role requires strong communication, problem-solving skills, and basic accounting exposure, with QuickBooks experience highly preferred. A stable home office setup and reliable internet are essential.