Remote Financial Aid Advisor for Student Success

Post University; Maryland; Remote; USD 41,000 - 50,000; Full time

Job summary

Post University seeks a Financial Aid Advisor to support online learners through tuition and aid processes from a remote location. You will guide students on payment options, collect documentation, and ensure compliance with federal and institutional policies.

The ideal candidate delivers excellent customer service, problem-solving, and a commitment to student success. Responsibilities include advising on plans, collaborating with Admissions, Student Accounts, Registrar and Advising, and

Qualifications

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; multitasking in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% ready time on inbound phone queue.

Skills

Communication

Problem-solving

Multitasking

Customer service

Team collaboration

Phone & email communication

Education

Associate’s degree

Tools

Microsoft Office

Job description

Post University seeks a Financial Aid Advisor to support online learners through tuition and aid processes from a remote location. You will guide students on payment options, collect documentation, and ensure compliance with federal and institutional policies.

The ideal candidate delivers excellent customer service, problem-solving, and a commitment to student success. Responsibilities include advising on plans, collaborating with Admissions, Student Accounts, Registrar and Advising, and