Remote Financial Aid Advisor: Empower Student Success

Post University; Nashville (TN); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners with tuition payments and aid processes from a remote location. The role emphasizes compliance with federal regulations, accurate data entry, and strong client service to maintain student success and retention.

The ideal candidate will guide students through aid options, collaborate with Admissions and Registrar teams, and ensure timely documentation while upholding program policies.

Qualifications

• Associate's degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energistic and goal-oriented; multitasking in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.

Skills

Excellent communication

Problem-solving

Multitasking

Team collaboration

Attention to detail

Customer service

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Post University is seeking a Financial Aid Advisor to support online learners with tuition payments and aid processes from a remote location. The role emphasizes compliance with federal regulations, accurate data entry, and strong client service to maintain student success and retention.

The ideal candidate will guide students through aid options, collaborate with Admissions and Registrar teams, and ensure timely documentation while upholding program policies.