Remote Financial Aid Counselor

Post University; Utah; Remote; USD 38,000 - 52,000; Full time

Job summary

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition and financial aid processes. You will advise on payment plans, collect documentation, and ensure compliance with federal and institutional policies, collaborating with Admissions, Student Accounts, Registrar, and Advising.

The ideal candidate has excellent communication, strong problem-solving, and a commitment to student success.

Qualifications

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; able to multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files with the packaging specialist.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% ready time on inbound phone queue.

Skills

Communication

Customer service

Multitasking

Problem solving

Education

Associate’s degree

Tools

MS Office

University systems

Job description

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition and financial aid processes. You will advise on payment plans, collect documentation, and ensure compliance with federal and institutional policies, collaborating with Admissions, Student Accounts, Registrar, and Advising.

The ideal candidate has excellent communication, strong problem-solving, and a commitment to student success.