Remote Financial Aid Advisor — Student Success Advocate

Post University; Colorado; Remote; USD 38,000 - 52,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor for a remote role supporting online learners with tuition and financial aid processes. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies, delivering excellent service.

You will collaborate with Admissions, Student Accounts, Registrar, Advising, and packaging staff to complete files, maintain records, and respond to inquiries.

Qualifications

• Associate’s degree or equivalent experience required.
• Knowledge of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and in-person communication skills.
• Ability to work with financial aid team to improve student experience.
• Strong computer skills; proficient in Microsoft Office and university systems.
• Strong problem-solving skills and attention to detail.
• Energetic, goal-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation with packaging staff to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% readiness time on inbound phone queue.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Multitasking

Education

Associate degree

Tools

Microsoft Office

Job description

Post University is seeking a Financial Aid Advisor for a remote role supporting online learners with tuition and financial aid processes. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies, delivering excellent service.

You will collaborate with Admissions, Student Accounts, Registrar, Advising, and packaging staff to complete files, maintain records, and respond to inquiries.