Remote Financial Aid Advisor for Student Success

Post University; Heber (UT); Remote; USD 25,000 - 35,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners and on-campus students through the tuition and financial aid process. The role involves guiding students on payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

The position is remote, with requirements for a reliable home network and equipment. Strong communication and customer service skills are essential to help students navigate financial aid and retain

Qualifications

• Excellent phone, email, and face-to-face communication skills.
• Proven ability to deliver exceptional customer service and problem-solving for students.
• Knowledge of federal and institutional financial aid policies is a plus.

Responsibilities

• Advise online and on-campus students on tuition payment plans and financial aid options.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Stay current with federal financial aid regulations and university policies.
• Attend training and contribute to continuous improvement efforts.
• Maintain a minimum readiness level on inbound phone queue.

Job description

Post University is seeking a Financial Aid Advisor to support online learners and on-campus students through the tuition and financial aid process. The role involves guiding students on payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

The position is remote, with requirements for a reliable home network and equipment. Strong communication and customer service skills are essential to help students navigate financial aid and retain