Remote Financial Aid Advisor - Student Success

Post University; Central City (CO); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Remote Financial Aid Advisor to guide online learners through tuition and financial aid options, collect documentation, and ensure compliance with federal and institutional policies. This remote role requires strong customer service and problem-solving skills.

The position is 40 hours per week, with schedules including evenings or weekends as needed. Remote work is supported from approved states; a designated home office and reliable internet are required.

Qualifications

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% “ready time” on inbound phone queue.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Microsoft Office skills

Education

Associate's degree or equivalent experience

Job description

Post University is seeking a Remote Financial Aid Advisor to guide online learners through tuition and financial aid options, collect documentation, and ensure compliance with federal and institutional policies. This remote role requires strong customer service and problem-solving skills.

The position is 40 hours per week, with schedules including evenings or weekends as needed. Remote work is supported from approved states; a designated home office and reliable internet are required.