Remote Financial Aid Advisor for Student Success

Post University; Central City (KY); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners with tuition and financial aid. The role involves guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

Ideal candidate demonstrates excellent customer service, problem-solving skills, and a commitment to student success and retention in a remote work setting.

Qualifications

• Associate’s degree or equivalent experience is required.
• Solid understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files with the packaging specialist.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% ready time on inbound phone queue.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Associate’s degree or equivalent

Tools

Microsoft Office

University systems

Job description

Post University is seeking a Financial Aid Advisor to support online learners with tuition and financial aid. The role involves guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

Ideal candidate demonstrates excellent customer service, problem-solving skills, and a commitment to student success and retention in a remote work setting.