Remote Financial Aid Advisor for Online Students

Post University; Bristol (RI); Remote; USD 25,000 - 35,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor for a remote role to support online learners through the tuition and financial aid process. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

Strong customer service and problem-solving mindset are essential. The role requires collaboration with Admissions, Student Accounts, Registrar, and Advising teams to meet student financial needs.

Qualifications

• Excellent phone, email, and face-to-face communication skills.
• Proven ability to work effectively with all members of the financial aid team.
• Strong problem-solving and customer service orientation.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% “ready time” on inbound phone queue.

Skills

Communication skills

Customer service

Problem solving

Tools

Microsoft Office

University systems

Job description

Post University is seeking a Financial Aid Advisor for a remote role to support online learners through the tuition and financial aid process. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

Strong customer service and problem-solving mindset are essential. The role requires collaboration with Admissions, Student Accounts, Registrar, and Advising teams to meet student financial needs.