Remote Financial Aid Advisor for Online Learners

Post University; Montana City (MT); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition payment options and aid processing. You will verify documentation, ensure compliance with federal and institutional policies, and collaborate with Admissions, Student Accounts, Registrar, and Advising to support student finances.

The ideal candidate has an Associate’s degree or equivalent, strong communication and problem-solving skills, and is comfortable multitasking in a fast-paced environment.

Qualifications

• Associate’s degree or equivalent experience required.
• Strong knowledge of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; able to multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Skills

Communication

Problem-solving

Multitasking

Customer service

Microsoft Office

Education

Associate’s degree (or equivalent experience)

Tools

Microsoft Office

University systems

Job description

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition payment options and aid processing. You will verify documentation, ensure compliance with federal and institutional policies, and collaborate with Admissions, Student Accounts, Registrar, and Advising to support student finances.

The ideal candidate has an Associate’s degree or equivalent, strong communication and problem-solving skills, and is comfortable multitasking in a fast-paced environment.