Remote Financial Aid Advisor for Student Success

Post University; Guin (AL); À distance; USD 41 000 - 50 000; Plein temps

Résumé du poste

Post University is seeking a Financial Aid Advisor to support online learners through the tuition and financial aid process. This remote role guides students on payment options, collects documentation, and ensures compliance with federal and institutional policies.

The ideal candidate will deliver exceptional customer service, solve problems, and partner with Admissions, Student Accounts, Registrar, and Advising to support student success and retention.

Qualifications

• Associate’s degree or equivalent experience.
• Understanding of Title IV funds and eligibility.
• Strong communication skills.
• Proficiency with Microsoft Office and university systems.

Responsabilités

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Connaissances

Excellent communication

Customer service

Microsoft Office

Problem-solving

Multitasking

Team collaboration

Formation

Associate’s degree or equivalent experience

Outils

Microsoft Office

University systems

Description du poste

Post University is seeking a Financial Aid Advisor to support online learners through the tuition and financial aid process. This remote role guides students on payment options, collects documentation, and ensures compliance with federal and institutional policies.

The ideal candidate will deliver exceptional customer service, solve problems, and partner with Admissions, Student Accounts, Registrar, and Advising to support student success and retention.