Remote Financial Aid Advisor for Student Success

Post University; Elm (PA); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners with tuition and financial aid processes in a remote role. You will guide payment options, collect documentation, and ensure compliance with federal and institutional policies, delivering excellent customer service and problem-solving support.

The ideal candidate has strong communication skills, the ability to multitask, and an Associate’s degree or equivalent.

Qualifications

• Associate’s degree or equivalent experience is required.
• Excellent phone, email, and face‑to‑face communication skills.
• Understanding of Title IV funds, regulations, and eligibility.
• Ability to collaborate with Admissions, Student Accounts, Registrar, Advising.
• Strong data entry and record-keeping skills.

Responsibilities

• Advise students on tuition payment plans and financial aid options.
• Collaborate with internal departments to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Attend training and contribute to process improvements.
• Maintain 80% “ready time” on inbound phone queue.

Skills

Customer service

Communication

Problem solving

multitasking

Microsoft Office

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

Post University is seeking a Financial Aid Advisor to support online learners with tuition and financial aid processes in a remote role. You will guide payment options, collect documentation, and ensure compliance with federal and institutional policies, delivering excellent customer service and problem-solving support.

The ideal candidate has strong communication skills, the ability to multitask, and an Associate’s degree or equivalent.