Remote Financial Aid Advisor for Online Students

Post University; Beryl (WV); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor for a remote role supporting online learners with tuition options, documentation collection, and ensuring compliance with federal and institutional policies. The ideal candidate demonstrates exceptional customer service, problem-solving skills, and a commitment to student success and retention.

The position requires interfacing with Admissions, Student Accounts, Registrar, and Advising to provide accurate financial aid guidance and timely file

Qualifications

• Associate’s degree or equivalent experience required.
• Excellent phone, email, and face-to-face communication skills; positive attitude.
• Proven ability to collaborate with multiple departments to support student financial needs.
• Strong computer skills and ability to navigate university systems.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation for student files.
• Maintain accurate records and data entry in university systems.
• Counsel students with high balances to identify financing solutions.
• Respond promptly to inquiries and follow up to resolution.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to process improvements.
• Maintain a minimum 80% readiness time on inbound phone queue.

Skills

Communication

Customer service

Microsoft Office

Problem solving

Multitasking

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

Post University is seeking a Financial Aid Advisor for a remote role supporting online learners with tuition options, documentation collection, and ensuring compliance with federal and institutional policies. The ideal candidate demonstrates exceptional customer service, problem-solving skills, and a commitment to student success and retention.

The position requires interfacing with Admissions, Student Accounts, Registrar, and Advising to provide accurate financial aid guidance and timely file