Remote Field Technical Service Engineer – Medical Devices

Alcon; Fresno (CA); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible time off

Job summary

Alcon is seeking a Sr. Associate I, Field Technical Service Engineering to support equipment at customer sites and during demonstrations.

This remote-based role covers Fresno, CA with approximately 30% travel, focusing on installation, commissioning and testing of products in a field setting. The position requires an Associate’s degree or equivalent experience, strong English communication, and 2 years of relevant field service experience with medical devices.

Qualifications

• Associate’s degree or equivalent years of directly related experience.
• Fluent reading, writing and speaking English.
• 2 years of relevant field service experience with medical devices.

Responsibilities

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule with clear communication to customers, dispatch, managers and cross-functional teams.
• Maintain administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams, including other Field Engineers as needed.
• Manage inventory, keep records, and return unused parts timely.
• Promote service contracts and assist in selling service agreements within the territory.

Skills

English proficiency

Customer-facing communication

Education

Associate’s degree or equivalent

Tools

ServiceMax

CRM tools

Job description

Alcon is seeking a Sr. Associate I, Field Technical Service Engineering to support equipment at customer sites and during demonstrations.

This remote-based role covers Fresno, CA with approximately 30% travel, focusing on installation, commissioning and testing of products in a field setting. The position requires an Associate’s degree or equivalent experience, strong English communication, and 2 years of relevant field service experience with medical devices.