Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA

Alcon; California; Híbrido; USD 62.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement plan

Flexible time off

Descripción de la vacante

Alcon is seeking a Surgical Field Service Engineer to support equipment at customer sites and demo units, based in Fresno, CA. You will commission, install, and test products in a field role while maintaining strong customer relationships.

Able to perform preventive and corrective maintenance, manage schedules, and coordinate with sales and clinical teams. Travel about 30% to support customers and territory coverage, with a focus on quality and safety.

Formación

• Associate’s degree or equivalent years of directly related experience.
• The ability to fluently read, write, understand, and communicate in English.
• 2 years of Relevant Experience

Responsabilidades

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

Conocimientos

Relevant experience

English communication

Educación

Associate’s degree or equivalent experience

Herramientas

ServiceMax

Descripción del empleo

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Fresno, CA.

In this role, a typical day will include:

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

What You’ll bring to Alcon:

• Associate’s degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience

Preferred Qualifications:

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
• Experience working with advance medical devices and with medical devices that use lasers.
• Accustomed to working with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax / CRM tools.
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Travel Requirements: approximately 30% overnights

Territory: Remote, Fresno, CA - north

How to Thrive at Alcon:

Imagine your career like never before with focused growth and development opportunities Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! See your impact at alcon.com/careers

Benefits:

• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Pay Range $44.95 - $58.17 Pay Frequency Hourly

Alcon is an Equal Opportunity Employer and participates in E-Verify.

Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets.

Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.