Remote Field Service Tech II - Medical Equipment

Alma Lasers (Korea); San Antonio (TX); Remote; USD 87,000 - 96,000; Full time

Job summary

Alma Lasers is hiring a Field Service Technician II to travel within the Central US and cover travel to coasts as needed. Primary focus on repairs and preventive maintenance of Alma equipment with Level 2 phone support. 75–90% travel and remote work possible.

The ideal candidate holds an Associates degree in electrical repair or equivalent, with 4+ years field service experience and familiarity with ISO 13485 standards. Proficiency in MS Office and customer-facing communication is essential.

Qualifications

• Associates degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair preferred.
• Knowledgeable of ISO 13485 certification preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Set appointments to perform preventive maintenance, service calls, and installations.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for our Client Relations team.

Skills

Read diagrams

Customer communication

MS Office

Multitasking

Technical capacity

Education

Associates degree in electrical/electronic repair

Tools

NetSuite

Salesforce

Oscilloscope

Multimeter

Job description

Alma Lasers is hiring a Field Service Technician II to travel within the Central US and cover travel to coasts as needed. Primary focus on repairs and preventive maintenance of Alma equipment with Level 2 phone support. 75–90% travel and remote work possible.

The ideal candidate holds an Associates degree in electrical repair or equivalent, with 4+ years field service experience and familiarity with ISO 13485 standards. Proficiency in MS Office and customer-facing communication is essential.