Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA

Alcon; Fresno (CA); A distancia; USD 62.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Flexible time off

Descripción de la vacante

Alcon is seeking a Sr. Associate I, Field Technical Service Engineering to support equipment at customer sites and during demonstrations.

This remote-based role covers Fresno, CA with approximately 30% travel, focusing on installation, commissioning and testing of products in a field setting. The position requires an Associate’s degree or equivalent experience, strong English communication, and 2 years of relevant field service experience with medical devices.

Formación

• Associate’s degree or equivalent years of directly related experience.
• Fluent reading, writing and speaking English.
• 2 years of relevant field service experience with medical devices.

Responsabilidades

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule with clear communication to customers, dispatch, managers and cross-functional teams.
• Maintain administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams, including other Field Engineers as needed.
• Manage inventory, keep records, and return unused parts timely.
• Promote service contracts and assist in selling service agreements within the territory.

Conocimientos

English proficiency

Customer-facing communication

Educación

Associate’s degree or equivalent

Herramientas

ServiceMax

CRM tools

Descripción del empleo

Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA### Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CAApply: Remote - Sales / Field services position: Remote, California: Full time: Posted Today: End Date: February 28, 2027 (30+ days left to apply): R-2026-50671At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Fresno, CA. **In this role, a typical day will include:*** Perform corrective and preventive maintenance, retrofits, upgrades and system installations.* Establish and maintain a high level of customer satisfaction.* Promptly address customer concerns, quality assurance and medical safety issues.* Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.* Maintain all administrative responsibilities in a timely and accurate manner.* Assist Sales, Clinical and In-house teams including other Field Engineers as needed.* Manage inventory, keep accurate records, and promptly return unused and failed parts.* Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory. **What You’ll bring to Alcon:*** Associate’s degree or equivalent years of directly related experience* The ability to fluently read, write, understand, and communicate in English* 2 years of Relevant Experience **Preferred Qualifications:*** Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.* Experience working with advance medical devices and with medical devices that use lasers.* Accustomed to working with hospital operating room and surgery center protocols.* Working knowledge of ServiceMax / CRM tools.* Ability to lift 50 pounds – i.e., tools, replacement parts, etc.* **Travel Requirements: approximately 30% overnights*** **Territory:** Remote, Fresno, CA - north **How to Thrive at Alcon:*** Imagine your career like never before with focused growth and development opportunities* Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!* Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more! See your impact at **alcon.com/careers****ATTENTION: Current Alcon Employee/Contingent Worker**If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Find Jobs for EmployeesFind Jobs for Contingent Worker**Compensation and Benefits**Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‐term value. Our compensation approach includes a combination of fixed and variable pay, with short‐term and long‐term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‐being, provide financial security, and support retirement planning.*The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.***Pay Range**$44.95 - $58.17**Pay Frequency**HourlyAlcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to ****[e-mail]**** and let us know the nature of your request and your contact information.