Remote Field Service Technician II – Medical Devices (Central US)

Alma Lasers (Korea); Austin (TX); Remote; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers, a global leader in medical-aesthetic technologies, is seeking a Field Service Technician II. This remote role covers the Central U.S. with travel as needed to the East and West coasts.

The ideal candidate has an Associates degree in electrical/electronic repair (or equivalent) and 4+ years of field service experience. You will diagnose, repair, and calibrate equipment, while supporting customers via phone and on-site as required.

Qualifications

• Associates degree in electrical or electronic repair, or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by safety and health policies.
• Low voltage electrical repair using Multimeter and Oscilloscope.
• Set appointments for preventive maintenance, service calls, and installations.
• Collaborate with Client Relations to resolve issues.
• Calibrate devices using specified test equipment such as power meters.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for Client Relations.

Skills

Read diagrams/schematics

MS Office suite

NetSuite

Salesforce experience

Organizational skills

Multitasking

Customer facing communication

Troubleshooting

Problem solving

Education

Associates degree in electrical/electronic repair or equivalent

Tools

Multimeter

Oscilloscope

Job description

Alma Lasers, a global leader in medical-aesthetic technologies, is seeking a Field Service Technician II. This remote role covers the Central U.S. with travel as needed to the East and West coasts.

The ideal candidate has an Associates degree in electrical/electronic repair (or equivalent) and 4+ years of field service experience. You will diagnose, repair, and calibrate equipment, while supporting customers via phone and on-site as required.