Remote Field Service Tech II – Medical Devices, Central US

Alma Lasers (Korea); Houston (TX); Remote; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States to repair Alma Lasers equipment and perform preventive maintenance. The role requires strong electrical repair skills, the ability to read diagrams, and excellent customer-facing communication.

This remote position emphasizes high travel (75–90%) with occasional coverage on East/West coasts as needed. Candidates should have an Associate degree in electrical repair and at least 4 years of field service

Qualifications

• Associates degree in electrical or electronic repair, or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair, preferred; ISO 13485 knowledge preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by company safety and health policies.
• Set appointments for preventive maintenance, service calls, and installations.
• Work with Client Relations team to resolve customer issues.
• Perform device calibration using test equipment such as power meters.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for Client Relations team.

Skills

Reading schematics

Electrical repair

MS Office

Communication

Customer support

Education

Associate degree in electrical/electronic repair

Tools

Multimeter

Oscilloscope

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States to repair Alma Lasers equipment and perform preventive maintenance. The role requires strong electrical repair skills, the ability to read diagrams, and excellent customer-facing communication.

This remote position emphasizes high travel (75–90%) with occasional coverage on East/West coasts as needed. Candidates should have an Associate degree in electrical repair and at least 4 years of field service