Remote Field Service Technician II – Medical Devices

Alma Lasers, Inc.; Houston (TX); Hybrid; USD 58,000 - 63,000; Full time

Benefits offered by this job

Remote position

Very high travel expectations (75-90%)

Competitive hourly rate

Job summary

Alma Lasers, Inc. is seeking a Field Service Technician II to travel across the continental United States, primarily supporting the Central US with on-site repairs and preventative maintenance of Alma Lasers equipment.

This role is remote with significant travel, often involving hands-on service at medical offices and clinics. Ideal candidates have an associates degree in electrical repair or equivalent experience, plus 4+ years in field service.

Qualifications

• Associates degree in electrical or electronic repair, or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair, preferred.
• Knowledgeable of ISO 13485 certification, preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by company safety and health policies.
• Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment.
• Set appointments to perform preventive maintenance, service calls, and installations.
• Work closely with the Client Relations team to resolve customer issues.
• Perform device calibration using specified test equipment such as power meters.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for our Client Relations team

Skills

Electrical repair

Mechanical aptitude

Read diagrams

Level 2 support

Customer communication

Troubleshooting

Preventive maintenance

Education

Associates degree in electrical/electronic repair

Equivalent experience

Tools

MS Office

Excel

Visio

PowerPoint

Outlook

NetSuite

Salesforce

Job description

Alma Lasers, Inc. is seeking a Field Service Technician II to travel across the continental United States, primarily supporting the Central US with on-site repairs and preventative maintenance of Alma Lasers equipment.

This role is remote with significant travel, often involving hands-on service at medical offices and clinics. Ideal candidates have an associates degree in electrical repair or equivalent experience, plus 4+ years in field service.