Field Service Engineer Medical Laser Equipment (Southeast)

Alcon; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Alcon is seeking a LenSx Field Service Engineer to support equipment across the Southeast Territory, primarily NC in the United States. You will install, test, maintain, troubleshoot, and repair surgical devices, while ensuring quality and regulatory compliance.

The role requires an Associate’s degree or equivalent, 2 years of relevant experience, and fluent English. You will work with ServiceMax/CRM tools, travel ~30% overnight, and collaborate with cross-functional teams to grow service

Qualifications

• Fluent reading, writing and speaking English.
• Minimum 2 years of relevant field service experience.

Responsibilities

• Install, test, maintain, troubleshoot and repair Alcon surgical equipment.
• Manage daily schedule and communicate with customers, dispatch, managers and cross-functional teams.
• Follow SOPs and ensure GMP/GxP compliance and complete documentation.
• Develop relationships with customers to secure future maintenance contracts and renewals.

Skills

Fluent English

2 years of experience

Education

Associate’s degree or equivalent

Tools

ServiceMax / CRM tools

Job description

Alcon is seeking a LenSx Field Service Engineer to support equipment across the Southeast Territory, primarily NC in the United States. You will install, test, maintain, troubleshoot, and repair surgical devices, while ensuring quality and regulatory compliance.

The role requires an Associate’s degree or equivalent, 2 years of relevant experience, and fluent English. You will work with ServiceMax/CRM tools, travel ~30% overnight, and collaborate with cross-functional teams to grow service