Field Service Engineer – Surgical Equipment (Remote, Fresno)

Alcon; California; Hybrid; USD 62,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Flexible time off

Job summary

Alcon is seeking a Surgical Field Service Engineer to support equipment at customer sites and demo units, based in Fresno, CA. You will commission, install, and test products in a field role while maintaining strong customer relationships.

Able to perform preventive and corrective maintenance, manage schedules, and coordinate with sales and clinical teams. Travel about 30% to support customers and territory coverage, with a focus on quality and safety.

Qualifications

• Associate’s degree or equivalent years of directly related experience.
• The ability to fluently read, write, understand, and communicate in English.
• 2 years of Relevant Experience

Responsibilities

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

Skills

Relevant experience

English communication

Education

Associate’s degree or equivalent experience

Tools

ServiceMax

Job description

Alcon is seeking a Surgical Field Service Engineer to support equipment at customer sites and demo units, based in Fresno, CA. You will commission, install, and test products in a field role while maintaining strong customer relationships.

Able to perform preventive and corrective maintenance, manage schedules, and coordinate with sales and clinical teams. Travel about 30% to support customers and territory coverage, with a focus on quality and safety.