Onsite Field Solutions Engineer — Public Safety

Axon Enterprise; Tampa (FL); In loco; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with match

Paid time off

Parental leave

Medical, dental, vision

Wellness programs

Learning & development

Snacks in offices

Descrizione del lavoro

Axon is seeking a customer-facing technical leader to own the full lifecycle of deployments within strategic accounts, onsite with a builder mindset and executive presence. You will lead end-to-end initiatives that deliver measurable mission outcomes in production.

In this role, you design and ship AI-enabled workflows, coordinate across Product, Engineering, Sales, and Services, and drive adoption with field insight and disciplined program management.

Competenze

• Experience in customer-facing technical roles; 8+ years preferred.
• Strong builder background with automations, agents, or AI-enabled tools.
• Ability to work across technical and operational domains.

Mansioni

• Discover agency problems onsite and translate to buildable solutions.
• Design and ship tools on Axon's platform: AI agents, workflows, integrations.
• Build with Axon products and configure/extend DEMS, Fusus, AI Era, Records.
• Iterate in the field until adoption sticks and document patterns.
• Apply CJIS/privacy guardrails in every build.
• Troubleshoot onsite and coordinate root-cause across teams.

Conoscenze

Customer-facing roles

Program management

Operational transformation

Executive presence

CJIS compliance

Communication skills

Strumenti

AI Era platform

Agents

Workflows

Integrations

Data tools

DEMS

Fusus

Records

Descrizione del lavoro

Axon is seeking a customer-facing technical leader to own the full lifecycle of deployments within strategic accounts, onsite with a builder mindset and executive presence. You will lead end-to-end initiatives that deliver measurable mission outcomes in production.

In this role, you design and ship AI-enabled workflows, coordinate across Product, Engineering, Sales, and Services, and drive adoption with field insight and disciplined program management.