Remote Field Service Technician II — Central U.S. Travel

Alma Lasers; Houston (TX); Hybrid; USD 57,859,000 - 63,370,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, with additional travel to East and West Coasts as needed. This remote position supports repairs and preventative maintenance of Alma Lasers equipment at customer sites.

The role requires an Associates degree in electrical/electronic repair and 4+ years field service experience, with strong problem solving and communications skills. 75-90% travel is expected.

Qualifications

• Associates degree in electrical or electronic repair, or equivalent experience.
• 4+ years of field service experience.
• Experience with component level repair preferred.
• Knowledgeable of ISO 13485 certification, preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by safety and health policies.
• Set appointments to perform preventive maintenance, service calls, and installations.
• Work with Client Relations to resolve customer issues.
• Perform device calibration using specified test equipment.
• Mentor and aid other field service personnel.

Skills

Planning

Problem Solving

Technical Capacity

Organizational Skills

Customer Facing Communication

Info Retention

Education

Associates degree in electrical or electronic repair

Tools

NetSuite

Salesforce

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, with additional travel to East and West Coasts as needed. This remote position supports repairs and preventative maintenance of Alma Lasers equipment at customer sites.

The role requires an Associates degree in electrical/electronic repair and 4+ years field service experience, with strong problem solving and communications skills. 75-90% travel is expected.