Remote Field Service Technician II – Central US

Alma Lasers Ltd.; Austin (TX); Hybrid; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, servicing Alma equipment and performing preventative maintenance. The role supports customers remotely and on-site as needed, with high-level diagnostic work and calibration tasks.

The ideal candidate has an Associate degree in electrical repair, 4+ years in field service, and experience with ISO 13485. Travel-heavy role based in or near Texas, with a strong customer-focus and teamwork.

Qualifications

• Associates degree in electrical or electronic repair.
• 4+ years of field service experience.
• ISO 13485 knowledge is preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments at customer sites.
• Repair equipment and complete calibration as required.
• Provide Level 2 support via phone to customers and internal staff.

Skills

Reading diagrams & schematics

Troubleshooting

Customer-facing communication

Technical capacity

Power meters and testing tools

Education

Associates degree in electrical/electronic repair

Tools

NetSuite

Salesforce

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, servicing Alma equipment and performing preventative maintenance. The role supports customers remotely and on-site as needed, with high-level diagnostic work and calibration tasks.

The ideal candidate has an Associate degree in electrical repair, 4+ years in field service, and experience with ISO 13485. Travel-heavy role based in or near Texas, with a strong customer-focus and teamwork.