Remote Field Service Technician II – East Coast

Alma Lasers Ltd.; New York (NY); Hybrid; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the East Coast and occasionally the Central U.S. to service and repair Alma Lasers equipment. The role emphasizes preventative maintenance, diagnostics, and timely repair of medical devices at customer sites.

Qualifications include an Associate's degree in electrical or electronic repair and 4+ years of field service experience. Strong reading of schematics and documentation is required; travel up to 75-90% may be necessary.

Qualifications

• Associate degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience.
• ISO 13485 knowledge preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Calibrate devices using specified test equipment.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for the Client Relations team.

Skills

Electrical repair

Diagnostics

Customer support

Technical documentation

Education

Associate degree in electrical/electronic repair

Tools

Oscilloscope

Multimeter

Power meter

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the East Coast and occasionally the Central U.S. to service and repair Alma Lasers equipment. The role emphasizes preventative maintenance, diagnostics, and timely repair of medical devices at customer sites.

Qualifications include an Associate's degree in electrical or electronic repair and 4+ years of field service experience. Strong reading of schematics and documentation is required; travel up to 75-90% may be necessary.