Remote Field Service Technician II - Central U.S.

Alma Lasers, Inc.; San Antonio (TX); Hybrid; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers, Inc. is seeking a Field Service Technician II to service Alma Lasers equipment across the Central United States. This remote role involves frequent travel to customer sites, performing repairs and preventive maintenance, and providing Level 2 support by phone.

Ideal candidates have an associate degree in electrical repair and 4+ years in field service. ISO 13485 knowledge is a plus, with strong problem-solving and communication skills to support customers and internal teams.

Qualifications

• Associates degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair preferred.
• Knowledgeable of ISO 13485 certification preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform board swaps.
• Test machines after repair to ensure proper functionality.
• Maintain and complete repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Set appointments to perform preventive maintenance, service calls, and installations.
• Mentor and aid other field service personnel.

Skills

Customer facing communication

Technical capacity

Problem solving

Planning

Organizational skills

Multitask

Education

Associate degree in electrical or electronic repair

Tools

NetSuite

Salesforce

MS Office Suite

Oscilloscope

Multimeter

Job description

Alma Lasers, Inc. is seeking a Field Service Technician II to service Alma Lasers equipment across the Central United States. This remote role involves frequent travel to customer sites, performing repairs and preventive maintenance, and providing Level 2 support by phone.

Ideal candidates have an associate degree in electrical repair and 4+ years in field service. ISO 13485 knowledge is a plus, with strong problem-solving and communication skills to support customers and internal teams.