Remote Field Service Technician II East Coast Travel

Alma Lasers Ltd.; New York (NY); Hybrid; USD 87,000 - 96,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the East Coast, with occasional Central U.S. coverage, to repair Alma Lasers equipment and perform preventive maintenance. This remote role requires problem solving, strong electrical repair skills, and coordination with clients.

The position emphasizes level 2 support by phone, documentation, and mentoring peers. Ideal candidates have an Associate's degree in electrical repair and 4+ years of field service experience.

Qualifications

• Requires an Associate's degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience with hands-on repair.
• Experience with component-level repair preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Set appointments to perform preventive maintenance, service calls, and installations.
• Mentor and aid other field service personnel.

Skills

Diagrams & schematics

MS Office

Customer-facing

Troubleshooting

Electrical testing

Education

Associate's degree in electrical or electronics

Tools

NetSuite

Salesforce

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the East Coast, with occasional Central U.S. coverage, to repair Alma Lasers equipment and perform preventive maintenance. This remote role requires problem solving, strong electrical repair skills, and coordination with clients.

The position emphasizes level 2 support by phone, documentation, and mentoring peers. Ideal candidates have an Associate's degree in electrical repair and 4+ years of field service experience.