Remote Field Service Manager - Pharma & Biotech NA

Ladders; United States; Remote; USD 130,000 - 155,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement benefits

Flexible spending accounts

Bonus or commissions

Job summary

Ladders is seeking a Manager, Field Service to lead a North America field service organization in the Pharmaceuticals & Biotech space. This hands‑on leadership role balances team development, service quality, and financial results while ensuring safe working practices and strong customer satisfaction.

This remote position is US‑based, with travel across the region. You will coach engineers, drive operational excellence, manage service interventions, and align field activities with growth

Qualifications

• Bachelor’s degree in Engineering or Science.
• 5+ years of operations or field service leadership experience.
• Proven experience in team leadership and customer relationship management.
• Ability to manage multiple priorities effectively.
• Exceptional interpersonal skills for team and customer engagement.
• Willingness to travel within the designated geographic region.
• Experience managing a P&L or operational budget.

Responsibilities

• Lead and develop a high-performing team of Field Service Engineers across North America.
• Ensure health and safety compliance for the team and customers.
• Provide ongoing direction, coaching, and career development for direct reports.
• Deliver outstanding customer experiences through effective service interventions.
• Manage customer complaints to ensure swift resolutions.
• Drive operational excellence in executing field service jobs efficiently.
• Achieve service revenue and profitability targets while supporting growth initiatives.

Skills

Team leadership

Customer relationship management

Multitask / prioritize

Interpersonal skills

Travel willingness

Budget management

Education

Bachelor’s degree in Engineering or Science

Job description

Ladders is seeking a Manager, Field Service to lead a North America field service organization in the Pharmaceuticals & Biotech space. This hands‑on leadership role balances team development, service quality, and financial results while ensuring safe working practices and strong customer satisfaction.

This remote position is US‑based, with travel across the region. You will coach engineers, drive operational excellence, manage service interventions, and align field activities with growth