Manager, Field Service

Ladders; États-Unis; À distance; USD 130 000 - 155 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health, dental, and vision insurance

Retirement benefits

Flexible spending accounts

Bonus or commissions

Résumé du poste

Ladders is seeking a Manager, Field Service to lead a North America field service organization in the Pharmaceuticals & Biotech space. This hands‑on leadership role balances team development, service quality, and financial results while ensuring safe working practices and strong customer satisfaction.

This remote position is US‑based, with travel across the region. You will coach engineers, drive operational excellence, manage service interventions, and align field activities with growth

Qualifications

• Bachelor’s degree in Engineering or Science.
• 5+ years of operations or field service leadership experience.
• Proven experience in team leadership and customer relationship management.
• Ability to manage multiple priorities effectively.
• Exceptional interpersonal skills for team and customer engagement.
• Willingness to travel within the designated geographic region.
• Experience managing a P&L or operational budget.

Responsabilités

• Lead and develop a high-performing team of Field Service Engineers across North America.
• Ensure health and safety compliance for the team and customers.
• Provide ongoing direction, coaching, and career development for direct reports.
• Deliver outstanding customer experiences through effective service interventions.
• Manage customer complaints to ensure swift resolutions.
• Drive operational excellence in executing field service jobs efficiently.
• Achieve service revenue and profitability targets while supporting growth initiatives.

Connaissances

Team leadership

Customer relationship management

Multitask / prioritize

Interpersonal skills

Travel willingness

Budget management

Formation

Bachelor’s degree in Engineering or Science

Description du poste

For our client, we are seeking a Manager, Field Service to join the team of a leader in the Pharmaceuticals & Biotech space.

This leader will oversee a North America field service organization, ensuring strong execution, customer satisfaction, and disciplined operational performance. The role partners closely with customers and internal stakeholders to resolve issues quickly, maintain safe working practices, and support service-driven growth. It is a hands‑on leadership opportunity for someone who can balance team development, service quality, and financial results in a regulated industry.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $130,000 – $155,000 annually

Responsibilities

• Lead and develop a high-performing team of Field Service Engineers across North America.
• Ensure health and safety compliance for the team and customers.
• Provide ongoing direction, coaching, and career development for direct reports.
• Deliver outstanding customer experiences through effective service interventions.
• Manage customer complaints to ensure swift resolutions.
• Drive operational excellence in executing field service jobs efficiently.
• Achieve service revenue and profitability targets while supporting growth initiatives.

Qualifications

• Bachelor’s degree in Engineering or Science required.
• 5+ years of operations or field service leadership experience preferred.
• Proven experience in team leadership and customer relationship management.
• Ability to manage multiple priorities effectively.
• Exceptional interpersonal skills for team and customer engagement.
• Willingness to travel within the designated geographic region.
• Experience managing a P&L or operational budget.

Benefits

• Paid time off for work-life balance.
• Comprehensive health, dental, and vision insurance.
• Retirement benefits to support long-term financial health.
• Flexible spending accounts for additional financial flexibility.
• Participation in variable cash programs such as bonuses or commissions.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.