Remote Field Service Engineer – Robotic Surgery Systems

Medtronic plc; United States; Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Medtronic plc is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. You will install, maintain, and troubleshoot advanced medical technology at customer sites, providing onsite training and technical guidance to clinical teams.

The role requires travel up to 75% within a remote, customer-facing environment across designated territories in the United States. A strong background in clinical field service and excellent English communication are essential.

Formación

• High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
• Experience supporting customers in a field-based technical service environment.
• Ability to travel up to 75% within the assigned territory.
• English communication skills, written and verbal.
• Relevant experience in clinical field service or clinical customer support experience.

Responsabilidades

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Conocimientos

English communication skills

Educación

High School Diploma or equivalent

Bachelor's degree in Bioengineering, Engineering, Technology, or related discipline

Descripción del empleo

Medtronic plc is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. You will install, maintain, and troubleshoot advanced medical technology at customer sites, providing onsite training and technical guidance to clinical teams.

The role requires travel up to 75% within a remote, customer-facing environment across designated territories in the United States. A strong background in clinical field service and excellent English communication are essential.