Remote Field Service Engineer II – Robotic Surgery Systems

Intuitive Surgical, Inc.; Anaheim (CA); Remote; USD 56,000 - 76,000; Full time

Job summary

Intuitive Surgical, Inc. seeks a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic devices within the assigned territory.

You will ensure service agreements and warranties are honored while delivering exceptional customer service and technical excellence in electro-mechanical systems. Join a team of engineers and clinicians focused on innovation and care excellence, with training opportunities, substantial travel, and hospital partner support from

Qualifications

• Collaborate effectively with colleagues, customers, and stakeholders.
• Identify, analyze, and resolve technical issues efficiently.
• Manage time and multiple tasks with attention to detail.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products in designated area.
• Provide quarterly reviews and reports on area of responsibility.
• Document service activities and maintain records for stakeholders.
• Coordinate system delivery, installation, and upgrades.
• Assist Sales and Genesis teams with related activities.

Skills

Team collaboration

Troubleshooting

Time management

Willingness to travel

Flexible shift

Communication

Education

Associate's degree in related field

Job description

Intuitive Surgical, Inc. seeks a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic devices within the assigned territory.

You will ensure service agreements and warranties are honored while delivering exceptional customer service and technical excellence in electro-mechanical systems. Join a team of engineers and clinicians focused on innovation and care excellence, with training opportunities, substantial travel, and hospital partner support from