Field Service Engineer – Robotic Medical Systems (Remote)

Medtronic plc; Minnesota; Remote; USD 60,000 - 90,000; Full time

Job summary

Medtronic plc is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform, serving as the primary technical partner for healthcare customers in clinical environments. You will install, maintain, repair, and troubleshoot Hugo systems, while delivering on-site technical support and training to clinicians.

This is a remote, customer-facing role requiring residence in listed U.S. locations, with travel up to 75% of the time.

Qualifications

• High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
• Experience supporting customers in a field-based technical service environment.
• Ability to travel up to 75% within the assigned territory.
• English communication skills, written and verbal.
• *Relevant experience in clinical field service or clinical customer support experience.

Responsibilities

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Skills

Field service experience

Customer support experience

Travel readiness

English communication

Education

High School Diploma or equivalent

Bachelor’s degree in Bioengineering, Engineering, Technology, or related

Job description

Medtronic plc is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform, serving as the primary technical partner for healthcare customers in clinical environments. You will install, maintain, repair, and troubleshoot Hugo systems, while delivering on-site technical support and training to clinicians.

This is a remote, customer-facing role requiring residence in listed U.S. locations, with travel up to 75% of the time.