Remote Field Service Engineer – Medical Imaging Systems

United Imaging - North America; Trenton (NJ); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Assistance Program

Performance bonus

Job summary

United Imaging seeks a remote field service engineer to service diagnostic imaging equipment across the US from the New Jersey posting location. You will work with regional and HQ teams to diagnose, repair, and update systems while delivering exceptional customer care.

The role requires travel up to 75%, strong communication skills, and IT proficiency in Windows and Office. A technical Associate degree is preferred, with prior field service experience highly desirable.

Qualifications

• Associate degree in a technical field or equivalent experience preferred.
• Experience with diagnostic imaging equipment is preferred.
• Willingness to travel up to 75% for customer support and training.
• Strong communication and teamwork skills are essential.

Responsibilities

• Provide on-site service support that sets industry benchmarks.
• Collaborate with Customer Care Center to troubleshoot, maintain, and update designated products.
• Adopt new technology while leveraging strengths in customer service and support.
• Play a key role in launching new medical imaging systems in the US market.
• Build competence in providing technical assistance and support to customers.
• Escalate challenges promptly to ensure expeditious resolutions.
• Install UIH diagnostic imaging equipment in the designated geographic region.
• Attend training courses and pursue the UIH Professional Certificate.

Skills

Customer communication

Team collaboration

Customer success

Driver's license

Willing to travel

Education

Associate degree in a technical field

Tools

Windows

Microsoft Office

Network connectivity

Job description

United Imaging seeks a remote field service engineer to service diagnostic imaging equipment across the US from the New Jersey posting location. You will work with regional and HQ teams to diagnose, repair, and update systems while delivering exceptional customer care.

The role requires travel up to 75%, strong communication skills, and IT proficiency in Windows and Office. A technical Associate degree is preferred, with prior field service experience highly desirable.