Remote Field Service Engineer - Medical Imaging

United Imaging; Toledo (OH); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

EAP

Life insurance

401(k) with match

Paid time off

Sick leave

12 paid holidays

Job summary

United Imaging is seeking a remote field service engineer to provide on-site support for diagnostic imaging equipment across the region. You will work with the Customer Care Center to troubleshoot, maintain, and update systems. The role requires an associate degree, strong IT skills, and up to 75% travel.

UIH offers comprehensive benefits and opportunities for professional certification. Join a global medical imaging leader committed to patient care and continuous innovation, with a focus on

Qualifications

• Associate degree in technical field or equivalent experience.
• Familiar with diagnostic imaging equipment (MR, CT, PET-CT, X-ray) and field service experience preferred.
• Strong troubleshooting across hardware, mechanical, and software systems.
• Proficient with Windows, Microsoft Office, and network connectivity.

Responsibilities

• Provide top-level on-site service support that delights customers and sets the benchmark for the medical imaging industry.
• Work closely with Customer Care Center to troubleshoot, maintain, and update designated products.
• Embrace new technology while leveraging core strengths in customer service and service support.
• Play a key role in new, first-of-a-kind medical imaging system launches in the US market.
• Continually build competence in providing technical assistance and support to customers.
• Escalate challenges quickly to ensure expeditious resolution and high levels of customer satisfaction.
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region.
• Attend service training courses overseas and in the US as needed and work toward UIH Professional Certificate.

Skills

Imaging equipment knowledge

Troubleshooting

Customer communication

Field service experience

Education

Associate degree in technical field

Tools

Windows

Microsoft Office

Network connectivity

Job description

United Imaging is seeking a remote field service engineer to provide on-site support for diagnostic imaging equipment across the region. You will work with the Customer Care Center to troubleshoot, maintain, and update systems. The role requires an associate degree, strong IT skills, and up to 75% travel.

UIH offers comprehensive benefits and opportunities for professional certification. Join a global medical imaging leader committed to patient care and continuous innovation, with a focus on