Remote Field Service Engineer - Medical Imaging (CT/MRI)

United Imaging - North America; Green Bay (WI); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Life insurance

401(k) with employer match

Paid time off

Sick leave

Paid holidays

Performance-based incentives

Job summary

United Imaging - North America seeks a remote field service engineer to provide top-level service support for diagnostic imaging systems across the United States. You will collaborate with regional and HQ teams for troubleshooting, maintenance, and product updates, while embracing new technology to enhance customer satisfaction.

The role requires extensive travel (75%), strong communication skills, and the ability to install and train on UIH equipment.

Qualifications

• Associate degree in technical field or equivalent experience preferred.
• Experience with diagnostic imaging equipment (MR, CT, PET-CT, X-ray) preferred.
• Strong troubleshooting across hardware, software and mechanical systems.

Responsibilities

• Provide top-level on-site service support that delights customers.
• Collaborate with Customer Care Center to troubleshoot, maintain and update products.
• Adopt new technology while leveraging core strengths in service and support.
• Contribute to first-of-a-kind medical imaging system launches in the US market.
• Build competence in providing technical assistance to customers.
• Escalate issues promptly to ensure quick resolution and satisfaction.
• Install UIH diagnostic imaging equipment in designated regions.
• Attend overseas and US training for UIH Professional Certificate.

Skills

Customer service

Troubleshooting

Technical support

Communication

Education

Associate degree in technical field

Tools

Windows OS

Microsoft Office

Networking basics

Job description

United Imaging - North America seeks a remote field service engineer to provide top-level service support for diagnostic imaging systems across the United States. You will collaborate with regional and HQ teams for troubleshooting, maintenance, and product updates, while embracing new technology to enhance customer satisfaction.

The role requires extensive travel (75%), strong communication skills, and the ability to install and train on UIH equipment.