Remote Field Service Engineer, Medical Imaging

Avante Health Solutions; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Avante Health Solutions seeks a Field Service Engineer to diagnose, repair, and maintain radiation therapy and diagnostic imaging equipment. The role is remote with substantial travel to customer sites, servicing contracts, warranties, and billable calls within an assigned territory.

Youll troubleshoot with a strong emphasis on safety and quality, coordinate with service leadership, and ensure timely escalation and communication.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2–4 years of medical linear accelerator and/or diagnostic imaging repair/troubleshooting.
• Ability to travel 50–75% and work remotely from home base.

Responsibilities

• Serve as primary onsite support engineer for customers within assigned territory.
• Communicate with Service Support to follow up on open calls and close issues.
• Provide preventive maintenance and diagnose/repair system failures on-site.
• Reload software and replace hardware to maximize OEM-compliant performance.
• Generate system sales leads and share with the sales team.
• Collaborate with leadership and technical staff to resolve issues promptly.

Skills

Analytical thinking

Problem-solving

Communication

Time management

Teamwork

Attention to detail

Customer service

Cultural awareness

Education

Associate degree in biomedical/electrical/computer engineering technology

Military training considered

Tools

Microsoft Office (Outlook, Word, Excel, Teams)

ERP software

Job description

Avante Health Solutions seeks a Field Service Engineer to diagnose, repair, and maintain radiation therapy and diagnostic imaging equipment. The role is remote with substantial travel to customer sites, servicing contracts, warranties, and billable calls within an assigned territory.

Youll troubleshoot with a strong emphasis on safety and quality, coordinate with service leadership, and ensure timely escalation and communication.