Remote Field Service Engineer - Diagnostic Imaging

Avante Health Solutions; Buffalo, City of Rochester (NY, NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Avante Health Solutions is seeking a Field Service Engineer to provide frontline support by troubleshooting and repairing diagnostic imaging equipment across assigned territories. The role includes travel to customer sites, performing preventive maintenance, and collaborating with the service team to resolve complex issues.

The position emphasizes remote work with travel of 50–75 percent, requires an associate degree in biomedical or related tech, and 2–4 years of field service experience.

Qualifications

• Associate degree in biomedical, electrical/electronics, or computer engineering technology, military training, or equivalent combination of education and experience.

Responsibilities

• Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls.
• Communicates with Service Support team to receive and provide detailed follow-up information regarding new service calls and closes issues.
• Travels to customer sites to diagnose and repair system failures and provides routine Preventive Maintenance (PM) services.
• Resolves system and component issues by reloading software and replacing hardware to maximize equipment performance.

Education

Associate degree in biomedical, electrical/electronics, or computer engineering technology

Job description

Avante Health Solutions is seeking a Field Service Engineer to provide frontline support by troubleshooting and repairing diagnostic imaging equipment across assigned territories. The role includes travel to customer sites, performing preventive maintenance, and collaborating with the service team to resolve complex issues.

The position emphasizes remote work with travel of 50–75 percent, requires an associate degree in biomedical or related tech, and 2–4 years of field service experience.