Field Service Engineer – Robotic Surgery Systems

Intuitive Surgical, Inc.; San Jose (CA); On-site; USD 51,000 - 76,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to join our team in California. The role focuses on installation, support, troubleshooting, repair, and maintenance of our robotic and minimally invasive systems within your designated area.

You will ensure service agreements and warranty obligations are met while delivering exceptional customer service. This position involves extended weekend shifts and significant travel, with responsibilities including system inspections, software

Qualifications

• Demonstrated ability to work effectively as part of a team
• Strong problem-solving and troubleshooting skills
• Excellent communication and time-management abilities
• Willingness to travel up to 75% and comply with company policies

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned area
• Meet and exceed service agreements and warranty obligations
• Document service activities and provide reports to stakeholders
• Coordinate system delivery, installation, and training sessions
• Maintain tools, equipment, and assets; support sales and Genesis teams as needed

Job description

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to join our team in California. The role focuses on installation, support, troubleshooting, repair, and maintenance of our robotic and minimally invasive systems within your designated area.

You will ensure service agreements and warranty obligations are met while delivering exceptional customer service. This position involves extended weekend shifts and significant travel, with responsibilities including system inspections, software