Field Service Engineer II - Robotic Surgery Systems

Intuitive Surgical, Inc.; Kansas City (MO); On-site; USD 56,000 - 76,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic products within your designated territory.

You will ensure service and warranty obligations are met while delivering exceptional customer satisfaction through expert electro-mechanical diagnosis and proactive service. You will travel up to 70% across hospitals and clinics, document activities precisely, manage spare parts and field reports, and provide end-user

Qualifications

• Strong teamwork and communication skills.
• Proficient in diagnosing electro-mechanical systems.
• Willingness to travel up to 70%.
• Ability to document service activities and reports.
• Flexible to work shifts and maintain equipment.

Responsibilities

• Understand and comply with all department and company policies.
• Provide management with quarterly review of your area.
• Document service activities accurately and report to stakeholders.
• Complete administrative tasks within required timeframes.
• Provide technical support to end-users and colleagues.
• Conduct training sessions at facilities and hospitals.
• Perform maintenance activities including inspections and upgrades.
• Troubleshoot, diagnose, and repair Intuitive products and equipment.
• Coordinate system and hardware delivery and installation.
• Adhere to OR protocol and HIPAA standards.
• Maintain spare parts, warranties, and field reports.
• Support cross-functional teams to achieve company goals.
• Participate in feedback and continuous improvement initiatives.
• Complete required training and aptitude development.

Skills

Team collaboration

Troubleshooting

Customer service

Time management

Travel readiness

Documentation

Education

Associate's degree or equivalent training

Job description

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic products within your designated territory.

You will ensure service and warranty obligations are met while delivering exceptional customer satisfaction through expert electro-mechanical diagnosis and proactive service. You will travel up to 70% across hospitals and clinics, document activities precisely, manage spare parts and field reports, and provide end-user