Remote Field Service Engineer II — Medical Robotics

Intuitive; Anaheim (CA); Hybrid; USD 51,000 - 56,000; Full time

Job summary

Intuitive is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products in the assigned region. You will ensure service agreements and warranty obligations are met while delivering exceptional customer service.

The role requires electro-mechanical expertise and strong communication skills, with substantial travel across assigned area. Customer-focused, technically proficient professionals join a team committed to excellence.

Qualifications

• Collaborate with customers and internal teams to meet goals.
• Strong troubleshooting of electro-mechanical systems.
• Travel up to 75% as required by the role.
• Able to lift 75 lbs and handle equipment.
• Maintain documentation and reports.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products in your designated area.
• Provide technical support to end-users and colleagues.
• Coordinate system delivery and installation.
• Conduct training sessions at facilities, centers, and hospitals.
• Perform scheduled maintenance and software updates.

Skills

Teamwork

Troubleshooting

Time management

75% travel

Ad hoc tasks

Local territory proximity

Education

Associate’s degree or equivalent

Job description

Intuitive is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products in the assigned region. You will ensure service agreements and warranty obligations are met while delivering exceptional customer service.

The role requires electro-mechanical expertise and strong communication skills, with substantial travel across assigned area. Customer-focused, technically proficient professionals join a team committed to excellence.