Remote Field Service Engineer II - LC/LC-MS & Informatics

Waters Corporation; Utah; On-site; USD 65,000 - 90,000; Full time

Job summary

Waters Corporation in Salt Lake City, UT seeks a Field Service Specialist to deliver installation, maintenance and support for LC, LC/MS, HPLC/UPLC and SFC systems across multiple laboratories. You will train customers, manage service inventories and drive service Contract opportunities, with travel as needed.

The role requires a BS/BA in a science field and 2 years' instrumentation experience, with a valid driver's license and ability to travel including overnight trips.

Qualifications

• BS/BA in Chemistry or Biology, engineering or related field desired or equivalent experience
• 2 years of experience with installation, maintenance, troubleshooting and end-user support of scientific instrumentation (Waters preferred)
• Valid Driver's License in good standing
• Willingness for overnight/international travel

Responsibilities

• Install, maintain, troubleshoot Waters product suite and support labs
• Build and maintain relationships with customers to ensure success
• Communicate work performed and provide follow-up plans
• Ensure compliance with regulations and safety standards
• Deliver system training at customer sites
• Manage service inventory and Waters policies
• Complete field service reports documenting work
• Engage Sales for future service opportunities

Skills

Customer focus

Communication

Integrity

Time management

Problem solving

Analytical mindset

Education

BS/BA in Chemistry or Biology

Tools

LC

LC/MS

HPLC/UPLC

SFC

Informatics

Job description

Waters Corporation in Salt Lake City, UT seeks a Field Service Specialist to deliver installation, maintenance and support for LC, LC/MS, HPLC/UPLC and SFC systems across multiple laboratories. You will train customers, manage service inventories and drive service Contract opportunities, with travel as needed.

The role requires a BS/BA in a science field and 2 years' instrumentation experience, with a valid driver's license and ability to travel including overnight trips.