Field Service Specialist II: LC/LC-MS Systems Expert

Waters; Indianapolis (IN); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Waters Corporation in Indiana is seeking a Field Service Specialist to install, maintain and troubleshoot Waters' LC, LC/MS, HPLC/UPLC, SFC instruments at customer sites across multiple industries. You will deliver system-level support and training while working with a global service team.

The role requires 2+ years of field instrumentation experience, a valid driver's license, and the ability to travel overnight, including international training.

Qualifikationen

• BS/BA in Chemistry or Biology or related field; equivalent experience considered.
• 2 years of experience with installation, maintenance, troubleshooting and/or end-user utilization of scientific instrumentation.
• Valid Driver's License in good standing is mandatory.
• Ability to perform effective system-level troubleshooting and understanding of CDS/SDMS/LIM/ELN workflows.
• Willingness to travel overnight including international travel.

Aufgaben

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Lead customer expectations by communicating work performed and providing follow-up plan
• Ensure customer compliance regulations are followed
• Deliver system-level training at customer sites
• Lead service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain knowledge regarding technology and customers' application demands
• Work with Sales team to identify future service contract opportunities
• Ensure quality system procedures and Health & Safety standards are adhered to

Kenntnisse

Customer focus

Communication skills

Time management

Problem solving

Verbal and written communication

Ausbildung

BS/BA in Chemistry or Biology or related field

Tools

CDS

SDMS

LIM

ELN

Jobbeschreibung

Waters Corporation in Indiana is seeking a Field Service Specialist to install, maintain and troubleshoot Waters' LC, LC/MS, HPLC/UPLC, SFC instruments at customer sites across multiple industries. You will deliver system-level support and training while working with a global service team.

The role requires 2+ years of field instrumentation experience, a valid driver's license, and the ability to travel overnight, including international training.