Field Service Specialist II: LC/LC-MS Expert & Trainer

Waters Corporation; Portland (OR); In loco; USD 68.000 - 113.000; Tempo pieno

Descrizione del lavoro

Waters Corporation is seeking a Field Service Specialist II to install, maintain, troubleshoot, and support Waters' LC, LC/MS, HPLC/UPLC, SFC systems across multiple laboratories in the US. The role emphasizes customer-focused, hands-on technical expertise and travel, including overnight and international assignments, with a BS/BA in a science field and 2 years of instrumentation experience.

You will collaborate with Sales and Service teams to ensure customer success, manage service reports,

Competenze

• BS/BA in Chemistry or Biology, engineering or other science related field is desired
• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Overnight travel as required including international travel

Mansioni

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Conoscenze

Customer focus

Communication skills

Integrity

Time management

System-level problem solving

Analytical mindset

Formazione

BS/BA in Chemistry or Biology

Descrizione del lavoro

Waters Corporation is seeking a Field Service Specialist II to install, maintain, troubleshoot, and support Waters' LC, LC/MS, HPLC/UPLC, SFC systems across multiple laboratories in the US. The role emphasizes customer-focused, hands-on technical expertise and travel, including overnight and international assignments, with a BS/BA in a science field and 2 years of instrumentation experience.

You will collaborate with Sales and Service teams to ensure customer success, manage service reports,