Field Service Specialist II – LC/MS & HPLC/UPLC Expert

Waters Corporation; Denver (CO); On-site; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation is seeking a Field Service Specialist II to support our instrumentation and software across customer labs. You will install, maintain, troubleshoot and train on Waters’ LC, LC/MS, HPLC/UPLC, SFC systems, while building strong customer relationships and ensuring safety and compliance.

Travel for training and service is expected. Requires a BS/BA in a science field and at least 2 years of relevant field service experience; a valid driver's license is mandatory.

Qualifications

• 2 years of experience with installation, maintenance, troubleshooting of scientific instrumentation.
• Valid driver’s license in good standing.
• Ability to troubleshoot at system level and understand scientific workflows.

Responsibilities

• Install, maintain, troubleshoot Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain productive relationships with customers.
• Manage customer expectations and provide follow-up plans.
• Ensure compliance with regulations and safety standards.
• Deliver system-level training at customer sites.
• Manage service inventory per Waters policies.
• Submit field service reports documenting work performed.

Skills

Customer focus

Clear communication

Integrity

Time management

System-level thinking

Analytical mindset

Verbal/written communication

Education

BS/BA in Chemistry or Biology or related field

Job description

Waters Corporation is seeking a Field Service Specialist II to support our instrumentation and software across customer labs. You will install, maintain, troubleshoot and train on Waters’ LC, LC/MS, HPLC/UPLC, SFC systems, while building strong customer relationships and ensuring safety and compliance.

Travel for training and service is expected. Requires a BS/BA in a science field and at least 2 years of relevant field service experience; a valid driver's license is mandatory.