Remote Field Service Engineer II – LC/LC-MS Expert

Waters; Seattle (WA); On-site; USD 75,000 - 95,000; Full time

Job summary

Waters Corporation seeks a Field Service Specialist to install, maintain and troubleshoot Waters instrumentation across customer sites in the Seattle area. You will build strong customer relationships, manage expectations and provide post-service follow-up to ensure satisfaction.

Ideal candidates have 2+ years in field service for scientific instruments, hold a valid driver's license, and can travel as needed including international.

Qualifications

• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Skills

Customer focus

Verbal & written communication

Problem solving

Time management

Analytical thinking

Integrity

Education

BS/BA in Chemistry or Biology, engineering or other science related field

Job description

Waters Corporation seeks a Field Service Specialist to install, maintain and troubleshoot Waters instrumentation across customer sites in the Seattle area. You will build strong customer relationships, manage expectations and provide post-service follow-up to ensure satisfaction.

Ideal candidates have 2+ years in field service for scientific instruments, hold a valid driver's license, and can travel as needed including international.