Field Service Specialist I: LC/LC-MS Expert (Remote)

Waters Corporation; North Carolina; In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Waters Corporation's Field Services Organization is seeking a Field Service Specialist to install, maintain, troubleshoot and support Waters’ LC/LC-MS/HPLC/UPLC/SFC instruments at customer laboratories across multiple industries. You will establish strong customer relationships, lead on-site service activities and provide follow-up plans to ensure successful outcomes.

The role requires travel, including overnight and international trips for training, and emphasizes a strong customer focus, clear

Competenze

• BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

Mansioni

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Run service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Conoscenze

Customer focus

Communication skills

Time management

Problem solving

Teamwork

Formazione

BS/BA in Chemistry or Biology, engineering or related field

Strumenti

Instruments knowledge: LC/LC-MS/HPLC/UPLC/SFC

Informatics software

CDS

SDMS

LIMS

ELN

Descrizione del lavoro

Waters Corporation's Field Services Organization is seeking a Field Service Specialist to install, maintain, troubleshoot and support Waters’ LC/LC-MS/HPLC/UPLC/SFC instruments at customer laboratories across multiple industries. You will establish strong customer relationships, lead on-site service activities and provide follow-up plans to ensure successful outcomes.

The role requires travel, including overnight and international trips for training, and emphasizes a strong customer focus, clear